Our amazing Customer Service team is always here to help

And now, a message from Laura Wilson, the Customer Service Team Lead!

We at Smilebox Customer Service are available to help you with any questions or issues you may have with Smilebox.  We answer questions on a range of subjects including “How Do I give a gift?” to “Why isn’t my music playing correctly?”  We also love to hear your suggestions for new designs!  Customer Service is available via the HELP button located in the upper right corner of the Smilebox program, or you can email us at support@smilebox.net.  We look forward to hearing from you!

Laura Wilson
Customer Service Team Lead

This entry was written by Alicia, posted on May 20, 2010 at 3:03 pm, filed under Inside The Box. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Both comments and trackbacks are currently closed.

10 Comments

  1. carolyn mautz
    Posted May 22, 2010 at 9:12 am | Permalink

    Please design something for a mountain vacation like your “Home on the Ramge”.

  2. Sherman Weaver
    Posted June 14, 2010 at 7:21 am | Permalink

    Carolyn I am looking for template for class reunion. Could be easily customized and a great tool to have in yor box. Verticle and horizontal options each picture needed.

  3. sue
    Posted August 1, 2010 at 12:23 pm | Permalink

    If I subscribe to the free smilebox and now want to join the premium, can I get copies of my previously done projects?

  4. barb
    Posted August 6, 2010 at 3:11 pm | Permalink

    my husband and I can’t figure out how to make vertically shot pictures fit inside the boxes?
    can someone help please?

    Thank you

  5. Mary Kay Lutzow
    Posted October 13, 2010 at 12:07 am | Permalink

    I am looking for a Smile box recently released, it was about a hedge hog. I am most interested in designs like this where you can type complete sentences and paragraphs. can you help me?

  6. Richard Ladson
    Posted December 18, 2010 at 4:06 pm | Permalink

    I am a member. Your service does not allow me to enter your home page. INstead, after I log in I am didected to my previous creations. I am trying to make new creations. How do I get to the page to make new creations?

  7. Maddie
    Posted December 20, 2010 at 9:24 am | Permalink

    Im trying to record one of my creations to a DVD, but something always pops up saying that their is a problem with Quicktime. I’ve tried waiting a couple minutes but it keeps on poping up. Im trying to get all of my creations recorded to a DVD before Tuesday!!!

    Can you please help me!!!

  8. melinda
    Posted December 22, 2010 at 7:59 pm | Permalink

    my smilebox will not send it keeps saying connecting to server please fix so i can send to my loved ones ty

  9. Kristen
    Posted January 8, 2011 at 7:12 am | Permalink

    HELP- I have not been able to print or download to DVD any of my projects. I will pay whatever to have these captured.
    Please call 905-556-9747 or email me at kayresmaechtel@rogers.com with a solution. Can I pay a price to get all my work backed up onto DVD?????

  10. aurea acevedo
    Posted January 10, 2011 at 3:30 pm | Permalink

    i update my comuter and know i don’t have your program and all y creations how i recover them and how i download the program gain i be waiting for your imformation. thank you